“Telecel is not dead”

ONE of Zimbabwe’s mobile telecommunications network service providers, Telecel Zimbabwe, has allayed fears of regulatory threat.

Telecel, however, admits it is facing intermittent network challenges.

“Telecel Zimbabwe would like to draw the public‘s attention to the current network challenges that it has been experiencing intermittently,” Telecel said in a statement.

“At the moment, customers are failing to make voice calls and at times access data services. This is due to expired software on the main Mobile Switching Controller (MSC). The software has since been renewed. However, the network is still having call control rejections,” Telecel continued.

“The Company is working in close co-operation with the vendor Huawei, to rectify the challenge and we are confident of resolution in the shortest possible time. We would like to assure all stakeholders that there is no Regulatory threat to the operating license and we expect normal services to resume as soon as the technical challenge is rectified.”

“We are appealing to our valued subscribers to bear with us during this period. Telecel Zimbabwe, which has more than 1 750 000 active subscribers, said it is committed to providing its customers with high-tech mobile phone products and services at an affordable cost.”

Telecel encouraged its subscribers to continue using Telecel products “as they are affordable especially in these trying times with very affordable offers like Mega Bonus, Mega Boost and social bundles still on offer.”